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Payments

How to check if payment was declined

Updated 2 days ago

For Recurring Invoices with Auto-BillPay enabled, you will receive an email notification summarizing the invoices that were processed. The summary includes both successful and failed transactions.

These notifications are sent to the email address specified under:
Payment Center Settings → Notification Email.

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If the customer makes a payment online, there will be no email notification if the payment is declined since there is already an error visibility on the page and payment won't go through.

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