How to Refund Payments Made Outside Payment Center

Payments made outside of Kulturra, including non-online payments such as Check, Cash, or Wire Transfer, cannot be refunded through Payment Center.

These refunds need to be processed separately using another method, based on your organization's refund process.

For example, a refund may be issued by:

• Check

• Wire transfer

• Another approved refund method

Record the Refund in Salesforce

After processing the refund outside of Kulturra, you can record it in Salesforce:

1. Open the Payment record.

2. Click Refund.

3. The payment will be marked as Refunded in Salesforce for recording purposes.

This allows the Salesforce payment record to reflect Refunded status for tracking purposes.