For some reason, the logo on the invoice PDF is not displaying in some orgs (see screenshot below). And this happens intermittently/randomly. We believe that the PDF rendering engine on the platform has some issues. We’ll open up a case with salesforce.


As a workaround please edit your invoice template as follows:

Important: this only apply to PDF invoices. If your invoices are included as part of the email body, then this does not apply to you.

  1. Go to Payment Center Settings tab, then click Customize Invoice button.
  2. In the window that pops up, click Advance Edit. This will bring you to the invoice template editor.
  3. In the editor, search for <c:Logo />and replace it with <c:Logo pdf=”true”/>, as shown below:
<div class="header">
 <table style="border-collapse:collapse;" width="100%">
 <td style="vertical-align:bottom">
 <c:Logo pdf="true"/>
 <div class="smallText">
 <td align="right" class="titleText">
 <apex:outputText value="Invoice"/>

 <hr class="lineStyle"/>

4. Click Save.