Need to add a specific reason to use when processing a refund? 

With Spring '23, we are giving you the ability to add options on the Refund Reason field when processing a refund. 

To add more, here's what you may do: 

1. Go to Setup 

2. Click Object Manager

3. Look for Credit Memo custom object

4. Under Fields and Relationships section, locate the Reason field

5. On the Values section, click New

6. Add the specific picklist value as the new Refund Reason

  7. Save changes

Here's where you'll see your changes: 

Availability: Spring '23 Release