Do you always process a full refund instead of a partial?

In Spring '23, we offer you an option to exclude or remove the partial refund option. This lessens the incidents where users should be processing a full refund but instead, accidentally chooses the partial refund option. 

There are 2 ways to get this enabled; on the Payment Center Settings (where you may use it to refund all types of payment methods), or, on the Payment Processor section (where you may only use it to refund e-checks and credit card payments)

Here's how to enable it: 

• On the Payment Center Settings: 

  1. Go to the Payment Center Settings tab

  2. Click Edit

  3. Check the Do Not Allow Partial Refund field

        4. Save your changes. 

• On the Payment Processor level: 

  1. Go the Payment Center Settings tab

  2. Under the Processor Processors section, open a payment processor

  3. More Settings

  4. Check the Do Not Allow Partial Refund field

       5. Save changes. 

Once enabled, here's how it actually looks like: 

Availability: Spring '23 Release