There may be instances when an error is mistakenly entered into the payment and the course of action you want to take is to void the transaction. Voiding a payment in Payment Center is a straightforward process. To void a payment, follow the steps below:

Step 1: Go to the Payment record

Step 2: Click on Void button

Step 3: In the Void Payment window, enter a note (optional) and hit Void button

Voiding a transaction makes the Payment status to "Voided".

Updating Payments after Chargebacks

In case of chargebacks and disputes, please refer to this article: Updating Payments after Chargebacks

Voiding non-Credit Card and non-eCheck payments

When voiding certain payments, you may have come across the error message: "This type of payment cannot be voided". This error occurs when a user tries to void a payment that was not processed using a credit card or eCheck. It can be a payment made by check, wire transfer, etc. An example scenario would be when a check payment has been cleared by the bank but is later withdrawn.

In this case, you can do a Refund, instead of a void transaction. For more information on how to process a refund, you may refer to this article: How to Process a Refund?