Auto-BillPay Not Processing Payments

Issue

Recurring Invoices are being created successfully, but Auto-BillPay payments are not being processed.

Cause

This can happen when there are stalled jobs under Setup > Scheduled Jobs. A stalled job is a scheduled job that gets stuck in Salesforce's processing queue and does not continue or complete as expected.

Example:

Resolution

Delete the stalled jobs and restart the Recurring Invoice Scheduler.

To delete the stalled jobs:

1. Go to Setup > Scheduled Jobs
2. Look for jobs where Next Scheduled Run is blank, similar to the example above.
3. Click Del under the Action column.

To restart the scheduler:

1. Go to Payment Center Settings.

2. Under Recurring Invoice Scheduler, click STOP.

3. Once STOP is grayed out, update the time if needed and save your changes.

4. Click START to restart the scheduler.

This will recreate the scheduler with the correct settings and allow Auto-BillPay processing to resume.