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Billing City and Zip Code Fields Not Displayed for UAE

Troubleshooting

Billing City and Zip Code Fields Not Displayed for UAE

Last updated on 13 Nov, 2026

Issue

When the Billing Country is set to UAE, the City and Zip Code fields are not displayed on the payment page.

However, when the payment is submitted, the following errors are returned:

  • Billing City is required

  • Billing Zip is required

This can occur when the payment processor is configured with the following settings:

  • Require Billing Zip Code: false

  • Require Billing Address: true

Resolution

This issue has been fixed and is available in Payment Center v14.27 and above. If you're experiencing this issue, please upgrade to version 14.27 or later.

You can reach out to us at support@kulturra.com to provide the installation link or visit our Salesforce AppExchange listing to get the latest version.

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