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Error When Creating a Payment Profile for a Recurring Invoice

Troubleshooting

Error When Creating a Payment Profile for a Recurring Invoice

Last updated on 13 Nov, 2026

Seeing this error?

FIELD_CUSTOM_VALIDATION_EXCEPTION: Profile is used by a Recurring Invoice, Account/Contact cannot be updated

This can happen when the Contact on the Payment Profile being created is different from the Contact on an existing active Recurring Invoice.

How to resolve it

The Contact on the Recurring Invoice and its associated Payment Profile must match.

If you don't want to specify a Contact, you can also leave the Contact field blank on either the Recurring Invoice or the Payment Profile.

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