Issue
An invoice still shows a Balance Due even though the payment has already been made successfully.
Cause
This can happen when the Pending Settlement Amount field on the invoice has a value.
The field is populated when a second Payment Intent is created, usually due to a duplicate or unsuccessful payment attempt.
Normally, the amount is cleared automatically when the Payment Intent is deleted. However, if multiple payment attempts happen around the same time, the system may not be able to determine which payment was successful. In some cases, the Pending Settlement Amount may remain and cause the invoice balance to be incorrect.
Resolution
To resolve the issue:
Open the affected Invoice.
Check the Pending Settlement Amount field.
If it has a value, update it to 0.
Save the invoice.
Once updated, the invoice balance should reflect the payment correctly.
If you don't see the Pending Settlement Amount field on the Invoice, it may need to be added to the Invoice Page Layout.