Do you always process a full refund instead of a partial?
In Spring '23, we offer you an option to exclude or remove the partial refund option. This lessens the incidents where users should be processing a full refund but instead, accidentally chooses the partial refund option.
There are 2 ways to get this enabled; on the Payment Center Settings (where you may use it to refund all types of payment methods), or, on the Payment Processor section (where you may only use it to refund e-checks and credit card payments)
Here's how to enable it:
- On the Payment Center Settings:
- Go to the Payment Center Settings tab
- Click Edit
- Check the Do Not Allow Partial Refund field
4. Save your changes.
- On the Payment Processor level:
- Go the Payment Center Settings tab
- Under the Processor Processors section, open a payment processor
- More Settings
- Check the Do Not Allow Partial Refund field
5. Save changes.
Once enabled, here's how it actually looks like:
Availability: Spring '23 Release