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Stop Auto-BillPay Retries After Cancelling a Recurring Invoice

Recurring Billing

Stop Auto-BillPay Retries After Cancelling a Recurring Invoice

Cancelled the Recurring Invoice (IsActive = False) but still seeing Auto-BillPay retry charges? Here’s why it happens and how to stop additional retries.

Last updated on 02 Sept, 2026

The Stop Collection field only prevents Outstanding Invoice reminder emails. It does not stop Auto-BillPay retry processing.

Why It Happens

Once an invoice is already created, retry processing is handled independently from the Recurring Invoice. If the invoice still has:

  • Invoice's Retry Date populated, and

  • Pending Auto Bill Pay = True,

the Invoice Process Batch can continue processing the scheduled retry charge.

Resolution

To prevent further retries on an existing invoice:

  1. Clear the Invoice's Retry Date field.

  2. Set Pending Auto Bill Pay to False.

These changes stop the invoice from being included in future Auto-BillPay retry processing.

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