Symptoms
When users attempt to set up a new subscription using an ACH/eCheck payment processor via the Subscription component (such as on an Opportunity record), the system fails to load the payment screen and returns the following error:
Error: Attempt to dereference a null object.
Cause
This error is caused by a known bug in older versions of the Kulturra package.
Resolution
This issue has been fully resolved in the most recent release of Kulturra.
To fix this error permanently, you must upgrade your package to the latest version.
Upgrade Steps:
Reach out to Kulturra Support to obtain the latest package installation links for both Sandbox and Production environments.
Install the update in your Sandbox environment first to verify the subscription setup works as expected.
Once tested, install the update in your Production environment.